Terms & Conditions

1. The Customer is responsible for the hired goods and must insure against all risks.
2. Delivery and collection of goods are not included in the hire charge.
3. It is the responsibility of the Customer to ensure
   1. Any sub-contracted transport has adequate insurance cover.
   2. The appropriate blankets and ties should be used in enclosed vehicles for transportation.
   3. We reserve the right to refuse collection if the appropriate protection is not available.
   4. Packing crates, which are supplied free of charge for the period of hire, will be charged to the Customer if not returned or replaced.
4. Due care must be taken with all hired items and they may only be used inside premises unless we agree otherwise in advance.
   1. The Customer undertakes to keep the hired items in good condition.
   2. A signature must be obtained upon their return.
   3. A penalty charge of £25.00 + VAT may be charged for props returned without the relevant paperwork.
   4. The cost of repairs or replacement of goods damaged or lost during the period of hire will be charged to the Customer.
   5. Goods not returned by the due date will be invoiced for extended hire until such time as the goods are returned or the
   6. Replacement value of the goods is received.
   7. Goods damaged beyond repair will be disposed of if not collected within 14 days.
5. We are unable to give general copyright clearance on our goods as we have no control over how the items are used however our suppliers are aware of the nature of our business and are happy for them to be used in the visual media. If you have any doubts or concerns please seek your own legal advice.
6. Electrical goods are supplied as props and not for use as originally intended. The responsibility for the safe use of items rests with the customer and we highly recommend that all are checked prior to use. To the fullest extent permissible by applicable law, the Customer acknowledges and agrees that:
   1. No warranties (whether expressed or implied) are given with respect to the goods and that all liability and responsibility for their use rests with the Customer (even if the Customer has given notice of the intended use of the goods): and
   2. All the hiring company’s liability with respect to the goods and their use by the Customer is hereby excluded.
7. Payment
   1. We reserve the right to request a deposit against any order(s) placed with us.
   2. Where Props are taken out of the country we will require a deposit.
   3. A minimum Hire charge of £100.00+ VAT is applicable to each contract
   4. Extended hire charges and loss & damage invoices are payable by return.
   5. Any payments that are not cleared will be subject to an administration fee of £25.00 + VAT and may result in the refusal of certain payment methods in the future.
   6. An administration fee of 30% of hire will be made for confirmed/listed and/or packed orders cancelled more than 24 hours prior to collection date. A cancellation charge of 50% of hire will be made if notification is received less than 24 hours prior to collection date, or goods not collected. (subject to a minimum of £50 plus VAT)
   7. All card payments taken by phone will be subject to a £5 convenience charge.
   8. There will be a £5 charge for the use of our Docusign service to generate POs.
   9. Orders cancelled prior to listing will have a similar restocking charge.
   10. If accounts exceed their credit limits immediate payment to clear the balance will be required.
   11. All orders must be confirmed by 12pm to ensure collection on the next morning.

---

By placing an order with us you accept that:

(i) You have read and accept our terms and conditions printed above.

(ii) Our terms and conditions will prevail at all times.

(iii) You will make full payment of our invoices upon receipt.